Notes on product orders
How to enquire?
To enquire about the products or services, write to:
To ensure accuracy, please provide the following information if possible:
1. Compound name
2. CAS number
4. Desired purity
Our standard shipping method is using Federal Express or formal forwarder. If you choose to use your own shipping account, please state on purchase order. Wereserve the right to change the requested method of shipment.
How to place an order?
To place an order, please send your P.O to:
How to trace your order?
When we receive your order, our supply department will check it with our warehouse immediately and send you an order confirmation within 24 hours. After that, we will start to process your order and keep you updated with the order status. After we ship out the order, we will advise you the tracking number. Any questions, please contact our supply department at any time.
Generally we need 100% prepayment.
We will try our best to resolve any claims of your order. All claims for replacement or credit/refund must be made within 7 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization.